At Backlit Stretch Ceiling, we are committed to protecting your privacy and ensuring that your personal information is collected, used and handled responsibly.
Backlit Stretch Ceiling is a trading style of Stretcharama Ltd, registered in England and Wales under company number 17170175.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation or enquire about our backlit stretch ceiling installation services.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect personal information when you contact us, submit an enquiry form, request a quotation or arrange a backlit stretch ceiling installation.
Depending on the nature of your enquiry or project, this information may include:
- Full name
- Email address
- Telephone number
- Residential or business address
- Property location and postcode
- Company or organisation name
- Details of your ceiling installation requirements
- Room dimensions and ceiling measurements
- Preferred ceiling designs, colours and finishes
- Information about LED lighting and electrical requirements
- Project budgets and timescales
- Site photographs, architectural drawings and floor plans
- Property access and installation requirements
- Details of enquiries, bookings and appointments
- Correspondence relating to your project
- Billing and payment information
- Technical information, such as IP addresses, browser details and website usage data
We may also receive project information from architects, interior designers, property developers, building contractors, facilities managers and other parties authorised to arrange ceiling installation work.
We aim to collect only the information necessary to respond to enquiries, prepare quotations and provide our services.
2. How We Use Your Information
We may use your personal information to:
- Respond to enquiries about backlit stretch ceilings
- Discuss ceiling designs, finishes and lighting requirements
- Prepare quotations and project proposals
- Arrange site visits, surveys and measurements
- Assess existing ceiling conditions
- Plan LED lighting layouts and installation requirements
- Coordinate backlit stretch ceiling installations
- Order materials and arrange deliveries
- Schedule installation appointments
- Communicate with customers about project progress
- Manage bookings, invoices and payments
- Provide customer support
- Respond to maintenance and remedial work enquiries
- Maintain installation and project records
- Improve our website and customer services
- Comply with applicable legal and regulatory obligations
- Send marketing communications where permitted by law
We do not sell personal information to third parties.
3. Legal Basis for Processing Personal Information
Under the UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on the following:
Contractual Necessity
We process personal information where necessary to enter into or fulfil a contract with you.
This may include preparing quotations, arranging installations, communicating about projects and managing payments.
Legitimate Interests
We may process personal information for legitimate business purposes, including responding to enquiries, maintaining customer relationships, managing projects and improving our services.
We consider your rights and interests before relying on this lawful basis.
Legal Obligations
We may process personal information to comply with applicable accounting, taxation, health and safety, consumer protection and other legal requirements.
Consent
We may rely on your consent for certain activities, such as optional marketing communications or the use of non-essential website cookies.
Where we rely on consent, you can withdraw it at any time.
Some information, such as contact details and the installation address, may be necessary to prepare a quotation or provide our services.
If this information is not provided, we may be unable to fulfil your request.
4. Sharing Your Information
We may share relevant personal information with third parties where necessary to provide our services or comply with legal obligations.
These may include:
- Stretch ceiling installation contractors
- Stretch ceiling membrane manufacturers and suppliers
- LED lighting manufacturers and suppliers
- Electrical installation specialists
- Architects and interior designers involved in a project
- Building and refurbishment contractors
- Property developers and facilities managers
- Site surveyors and technical consultants
- Delivery and transport providers
- Access equipment and scaffolding providers
- Website hosting and IT service providers
- Customer management and communication platforms
- Payment processing providers
- Accountants and professional advisers
- Regulatory authorities where required by law
For example, we may share relevant property details, ceiling measurements, lighting specifications and contact information with contractors or suppliers involved in completing an installation.
We only share personal information where there is a legitimate reason and an appropriate lawful basis.
Where third parties process personal information on our behalf, we require appropriate data protection safeguards.
5. Project Photographs and Installation Records
As part of our backlit stretch ceiling installation services, we may collect photographs, drawings, measurements and other information relating to a property or project.
This information may be used to:
- Assess existing ceiling conditions
- Prepare quotations and installation specifications
- Plan ceiling layouts and lighting arrangements
- Coordinate installation work
- Document completed projects
- Respond to maintenance or warranty enquiries
- Maintain technical and project records
Photographs and drawings may occasionally contain personal information, including identifiable individuals, property addresses or personal belongings.
Where this information identifies an individual, we handle it in accordance with applicable data protection requirements.
We will obtain appropriate permission before using identifiable customer photographs or other personal information for promotional purposes where required by law.
6. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration and disclosure.
These measures may include:
- Secure storage of customer and project records
- Password protection and access controls
- Restricted access to personal information
- Secure electronic communications
- Appropriate IT security procedures
- Confidentiality requirements for relevant personnel and service providers
Access to personal information is limited to individuals who need it for legitimate business or legal purposes.
Although we take precautions to protect personal information, no method of electronic storage or transmission can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected or to comply with legal obligations.
Retention periods depend on the type of information and the reason it is held.
For example:
- Enquiry Records: May be retained for a reasonable period to respond to enquiries and manage follow-up communications.
- Customer and Contract Records: May be retained throughout a project and for an appropriate period afterwards to manage contractual responsibilities.
- Installation Records: May be retained to support maintenance, warranties and future service enquiries.
- Project Photographs and Drawings: May be retained where necessary for technical documentation and legitimate business purposes.
- Financial and Accounting Records: May be retained for six years or longer where required by applicable law.
- Marketing Information: May be retained until you unsubscribe or withdraw consent, where consent applies.
Some records may be kept for longer where necessary to establish, exercise or defend legal claims.
When personal information is no longer required, we take reasonable steps to securely delete or anonymise it.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support its functionality, monitor performance and understand how visitors interact with our services.
Cookies are small text files stored on your device when you visit a website.
The types of cookies we may use include:
- Essential Cookies: Necessary for the website to operate correctly.
- Analytics Cookies: Help us understand website traffic and visitor behaviour.
- Functional Cookies: Remember preferences and improve website usability.
- Marketing Cookies: Support advertising and measure campaign performance.
Where required by law, we obtain consent before placing non-essential cookies on your device.
You can manage cookies through your browser settings or any cookie preference controls provided on our website.
9. Your Data Protection Rights
Under UK data protection legislation, you have certain rights regarding your personal information.
These may include:
- Right of Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete information.
- Right to Erasure: Request deletion of personal information in certain circumstances.
- Right to Restrict Processing: Request restrictions on how your personal information is used.
- Right to Data Portability: Request the transfer of certain personal information to another organisation.
- Right to Object: Object to certain processing activities, including direct marketing.
- Right to Withdraw Consent: Withdraw consent where consent is the lawful basis for processing.
These rights are subject to applicable legal conditions and exemptions.
We may need to retain certain financial, contractual or installation records even where a deletion request has been made.
To exercise your rights, please contact us using the contact details provided on our website.
We will respond to valid requests within the timeframes required by applicable data protection legislation.
10. Marketing Communications
We may contact you with information about our backlit stretch ceiling installation services, related products or business updates where permitted by law.
Marketing communications may be sent by email, telephone or other appropriate channels.
Where consent is required, we will obtain it before sending marketing communications.
You can opt out of marketing at any time by following the unsubscribe instructions provided or contacting us directly.
Opting out of marketing will not prevent us from sending essential communications relating to an enquiry, installation or existing service.
11. Third-Party Websites
Our website may contain links to external websites operated by third parties.
We are not responsible for the privacy practices, security or content of those websites.
We recommend reviewing the privacy policies of external websites before providing personal information.
12. International Data Transfers
Some third-party service providers may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take steps to ensure appropriate safeguards are in place in accordance with UK data protection legislation.
These may include UK adequacy regulations or approved contractual arrangements.
You can contact us for further information about applicable international data transfer safeguards.
13. Children’s Privacy
Our services are intended for homeowners, businesses, property developers, architects, interior designers and other individuals or organisations arranging ceiling installation projects.
Our website and enquiry services are intended for adults.
We do not knowingly collect personal information directly from children through our website.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take reasonable steps to delete it unless retention is legally required.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website, services or legal requirements.
Any updates will be published on this page.
We recommend reviewing this policy occasionally to remain informed about how we handle personal information.
15. Contact Us
If you have any questions about this Privacy Policy, how we process personal information or your data protection rights, please contact us using the contact details provided on our website.
Backlit Stretch Ceiling
A trading style of Stretcharama Ltd
Registered in England and Wales
Company Number: 17170175
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
We encourage you to contact us first so that we can address any concerns directly.